Last updated: May 11, 2026
NovoMuse Decor Group is committed to ensuring digital accessibility for all individuals, including those with disabilities. We strive to provide an inclusive and seamless user experience across our website and digital platforms, guided by the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
We believe that everyone deserves to experience the beauty of design without barriers. Our team continuously works to improve accessibility features, integrate assistive technologies, and follow best practices to make our content perceivable, operable, understandable, and robust for all users.
Our website incorporates the following features to enhance accessibility:
Our website is tested with popular screen readers (NVDA, VoiceOver, TalkBack) and browser zoom tools. We aim to support assistive technologies that follow accessibility standards.
Accessibility is an ongoing journey. We regularly audit our website using automated tools (axe, Lighthouse) and manual testing. We also provide accessibility training to our design and development teams to embed inclusive practices from the start.
While we strive for full accessibility, some third-party integrations (e.g., social media embeds, external fonts) may not be fully accessible. We actively work with partners to improve their accessibility or provide alternative access methods upon request.
If you experience any difficulty accessing content or have specific accessibility requests, please contact our Accessibility Coordinator. We will respond within 2 business days and make reasonable accommodations.
We welcome your feedback. Please reach out via:
Email: accessibility@novomuse.com
Phone: +265 (0)995 912 888 (TTY relay available)
Mail: Plot 807, Songwe Street, Area 49 Gulliver, Lilongwe, Malawi, Attn: Accessibility
If you believe we have not adequately addressed an accessibility barrier, please submit a formal grievance via email to accessibility@novomuse.com. We will investigate and respond within 10 business days with a resolution plan.
We are actively working towards WCAG 2.2 compliance and aim to provide transcripts for video content, enhanced focus management, and simplified language options in upcoming releases.