Privacy Policy

Last updated: May 11, 2026

At NovoMuse Decor Group ("we," "our," or "us"), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or communicate with us. By accessing our website, you consent to the practices described herein.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Fill out contact or consultation forms (name, email address, phone number, project details).
• Subscribe to our newsletter (email address).
• Apply for a career opportunity (name, CV, cover letter).
• Interact with our website via cookies (IP address, browser type, pages visited).

2. How We Use Your Information

We use the collected information to:

• Respond to your inquiries and provide design consultation services.
• Send you updates about our collections, events, or design insights (only if you opt in).
• Process job applications and communicate with candidates.
• Improve our website functionality and user experience.
• Comply with legal obligations and protect our rights.

3. Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share data with trusted partners who assist us in operating our website or conducting business (e.g., email marketing platforms), provided they agree to keep your information confidential. We may also disclose information when required by law or to protect our legal rights.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You may control cookie preferences through your browser settings. See our Cookies Policy for full details.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us at privacy@novomuse.com. We will respond within 30 days.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for 24 months. Newsletter subscriptions are retained until you unsubscribe. Job applications are retained for 12 months unless you are hired.

8. Third-Party Links

Our website may contain links to external sites (e.g., social media, inspiration platforms). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out:

NovoMuse Decor Group – Data Protection Office
Plot 807, Songwe Street, Area 49 Gulliver, Lilongwe, Malawi
Email: privacy@novomuse.com
Phone: +265 (0)995 912 888